General Parking FAQ
for all parking and transportation FAQ videos.
Where is the UT Dallas Parking and Transportation Services Office?
Parking and Transportation Services is located within the Bursar's Office, Student Services Building, Room 2.300, which is on the second floor.
- I've purchased my parking permit for the year, but I would like to upgrade. How can I do that?
- You may purchase an upgrade and pay the difference. You will need to return your current permit to Parking staff in the Bursar's office (SSB 2.300) to make the switch; text "UT Dallas" to 626-414-3210 or call 626-414-3210 for an appointment at the service window. Permits available to students are Evening Orange (valid for Orange spaces after 5 p.m.; park in Gold, Green or Remote at other times), Gold, Green or Remote - $72.00. Faculty and staff purchase any parking option available to students, as well as Orange and Purple. Check the online parking map for color-keyed parking across campus.
- Is there a grace period before school starts for parking enforcement?
- A grace period is available at the beginning of each semester to allow students time to buy parking permits. The grace period starts the first day of class and ends on Census Day. Free parking during grace period is only available in the Remote and Green parking areas. Vehicles in Residential, Visitor, Gold, Orange, Purple, and Reserved parking areas must display a valid UT Dallas decal permit at all times when parked. Metered parking is enforced 24 hours a day, seven days a week.
- Where can I go to determine what day is Census Day?
- Visit the UT Dallas website. Go to the Office of the Registrar. Select Academic Calendar. Click on Census Day in the index. http://www.utdallas.edu/student/registrar/calendar/index.html.
Where can I purchase a permit?
Students, faculty, and staff may purchase a permit online at My Parking Account (which can be accessed through the Parking and Transportation website), or at the Parking and Transportation Services Office (located within the Bursar's Office). Alumni and Vendors/ Contractors may only purchase a permit at the Parking & Transportation Office.
Can I get a refund on my permit if I leave school or do not need the permit anymore?
Yes, as long as the student withdraws his or her enrollment for the semester. Prorated refunds are available only through Census Day of the semester in which the permit is returned. Refunds will be applied to any outstanding balances before issuing a refund.
What do I do if I have forgotten my parking decal?
A day pass can be issued from the Visitor Center and University Bookstore. You must provide your University ID or Driver License. You may request a day pass up to three times per semester. If you have not located your permit after you have been issued 3 daily passes, you must purchase a new permit.
I lost my decal. What do I do?
You will need to go to the Parking and Transportation Services Office (within the Bursar's Office), fill out a form to report the decal lost, and purchase a replacement. Replacement fees apply.
How do I pay for a parking ticket?
May pay citations online through My Parking Account,which is accessible through the UT Dallas Parking and Transportation Services website or pay at the Bursar's Office.
How do I log-in to My Parking Account?
The My Parking Account login is the same as the UT Dallas NetId and password. Visitors may also pay citations online through the My Parking Account webpage by creating a guest account.
How do I pay my parking fine if I don't see the charge on my student account?
Send an email with pertinent information to email@example.com. Your email should include your full name, license plate number, and the citation number.
What happens if I don't pay my citations?
Failure to pay a fine within 14 calendar days will result in the addition of a $10 late fee per offense and $10 per month thereafter until paid. Additionally, a hold that will block requests for official transcripts may be placed on your account.
How can I appeal a citation?
Appeals may be submitted online at My Parking Account. Appeals will not be accepted by letter or in person.
How long do I have to appeal a citation?
Fourteen (14) calendar days from the date the citation was issued. Appeals will not be considered after 14 days.
Do I have to pay a ticket before I appeal it?
No. While the citation is under appeal, no late fees will accrue.
What happens if my appeal is denied?
If your appeal is denied, it is important that you pay the citation within 14 days to avoid late fees and holds.
Will I accrue late fees while my citation is under appeal?
No. Late fees will be suspended until a decision is applied to the appeal. However, if holds (due to citations) were in place prior to the appeal, they will remain while the citation is under appeal.
When/how will I receive my appeal result?
The appeal decision is stated on the appeal letter, which will be emailed to you 10 business days after the appeal was submitted.
Is there a grace period for new employees so that they have time to purchase a parking permit?
New employees must visit the Parking and Transportation Services Office (located within the Bursar's Office) to obtain a temporary parking permit. The permit allows parking in green and remote areas and expires on the new employee's first pay date. After the new employee's first pay date, the employee must purchase a permit.
What if I have sold my vehicle?
Report the sale to the Parking and Transportation Services Office. You must provide documentation of the sale in order to avoid responsibility for citations that the vehicle might accrue under new ownership.
Is there any assistance if my vehicle does not start while in a UT Dallas parking lot?
Yes. You may contact University Police at 972-883-2222 to request a courtesy jump start.
How will drivers be informed about changes to parking facilities/road construction?
Updates on construction projects and road closures will be posted on the UT Dallas Parking and Transportation Services website homepage. It can also be checked on the University's homepage under "Pardon Our Progress."
- Who can buy a parking permit?
- Registered students, faculty, staff, alumni, contractors/vendors, and visitors are able to purchase a UT Dallas parking pass.
- Can I park in the residential lots with a campus permit?
- No. Only vehicles displaying the resident/housing decal may park at campus housing facilities. For information on how to purchase a resident pass please visit My Parking Account.
- Who qualifies for a Residential permit?
- Registered students who reside at a UT Dallas residential facility (i.e. students whose names are on a UT Dallas residential facility lease) may purchase a Residential permit.
- Who is considered a visitor?
- A visitor is defined as a person who is neither a student, an employee of the University, or a tenant or individual of a company leasing space in a University-controlled facility, nor is he or she a person who uses campus parking facilities for the benefit of a student or employee.
- I'm a visitor, where do I park?
- Campus visitors must obtain a one-day parking pass at the Visitor Center and University Bookstore. The pass allows a visitor to park only in a space painted green. Residential facilities visitors (i.e. visitors to the residence halls or student apartments) must obtain a pass at the apartment office or the residential facility management to park in residential lots.
- How do I get a permit that allows me to park in handicap parking?
- A UT Dallas handicap parking permit is necessary to park in handicap designated spaces on UT Dallas property. Students, faculty or staff who use either the long-term (blue) or temporary (red) handicapped hangtag/ placard are required to present a copy of TxDOT Form D12-214 (as filed with the County Tax Assessor-Collector) to the Parking and Transportation Services Office when purchasing a UT Dallas handicap parking permit. If students, faculty or staff have Texas special license plates (e.g. Disabled Veterans, Purple Heart, etc.), then Tax Office receipts may be used for verification.
- When are UT Dallas Parking Rules and Regulations enforced?
- Traffic regulations are enforceable 24 hours a day and seven days a week. Parking regulations are enforced at the following campus facilities and areas 24 hours a day and seven days a week:
- Fire lanes
- Handicap parking spaces
- Loading docks and service zones
- Parking meters
- Purple and Orange parking spaces
- Grass and all other prohibited areas for parking.
- Parking is enforced in Gold, Green, Remote and Visitor parking spaces:
- Monday - Friday 7 a.m. - 9 p.m.
- Saturday 7 a.m. - 5 p.m.