Check the status of my application if I don’t have a NetID

Updates to the status of applications for enrollment at UT Dallas are automatically emailed to the address provided on the application.

For more information on enrollment applications, please refer to the Enrollment Services site or contact Enrollment Services by phone at 972-883-2270 or 1-800-889-2443.

Please note that enrollment applications may take 4-6 weeks for processing. A UT Dallas ID is issued before the NetID.

For employment applications, please refer to the Human Resources Employment team website or contact them by phone at 972-883-2221.

For confidentiality reasons, UT Dallas is unable to disclose application status over the phone in all but exceptional circumstances.

Back to Top


Obtain my UT Dallas NetID

Please contact enrollment management, who can go over your enrollment status at UT Dallas. They can check on the status of your enrollment, give you the UT Dallas ID number and go over setting up a Net ID account.

Welcome Center:
972-883-2270

Toll Free:
1-800-889-2443

Fax:
972-883-2599

Email:
[email protected]

Back to Top


Set up a new UT Dallas computer account or NetID

Step 1

  • Go to the NetID Management website.
  • Click the "Click here to get started" link under the "Setup a New UT Dallas Computer Account" section.

NetID Self-Service Portal

Step 2

  • Click Accept under the Information Security and Acceptable Use Policy listing.
  • Click Accept under the FERPA listing.
  • Click Continue.

Self-Service Acceptable Use Policy

Step 3

  • Enter your NetID (3 letters followed by 6 numbers).
  • Click Next.

Self-Service Password Reset

Step 4

  • Enter your 10 digit UTD-ID.
  • Click Next.
  • Enter your date of birth.
  • Click Next.

Step 5

  • An email containing a security code has been sent to your personal (non-UTD) email address on record. The email should have come from [email protected] If you didn’t receive the email, check your personal email account’s junk folder.
  • Enter the security code in the provided field.
  • Click Next.

Self-Service Portal NetID Security Code

Self-Service Portal Email Verification

Step 6

  • Leave the Password Reset option selected.
  • Create your new password, making sure it conforms to the policies listed.
  • Click Next.

Self-Service Portal Successfully Authenticated with Password Reset Option Selected

Step 7

  • Log in with your NetID and your new password to confirm the password change.
  • Click Login.

Step 8

  • Enter your personal email address in the provided field. Depending on your entry, this will either confirm the current address on record or update it.
  • Click Next.

Back to Top


Forgot NetID

The NetID is sent to your personal (non-UTD) email once your account is ready to have a password set. It is also included in each successful password change email. If you do not have access to these emails, the OIT Help Desk can provide you with your NetID after confirming your 10 digit UTD-ID and date of birth.

Back to Top


Forgot and/or change my NetID Password

Users can change their password via the NetID management website. If you have forgotten your password or locked your account, you will find the Password Reset and Unlock Account functionalities on this site as well. If you need further assistance please call the help desk at 972-883-2911. If for any reason they cannot resolve the issue, they will make a ticket to the admins. A specialist will work on your problem and contact you when the issue is resolved.

Step 1

NetID Self-Service Portal

Step 2

  • Click Accept under the Information Security and Acceptable Use Policy listing.
  • Click Accept under the FERPA listing.
  • Click Continue.

Self-Service Acceptable Use Policy

Step 3

  • Enter your NetID (3 letters followed by 6 numbers).
  • Click Next.

Self-Service Password Reset

Step 4

  • An email containing a security code has been sent to your personal (non-UTD) email address on record. The email should have come from [email protected] If you didn’t receive the email, check your personal email account’s junk folder.
  • Enter the security code in the provided field.
  • Click Next.

Self-Service Portal NetID Security Code

Self-Service Portal Email Verification

Step 5

  • Leave the Password Reset option selected.
  • Create your new password, making sure it conforms to the policies listed.
  • Click Next.

Self-Service Portal Successfully Authenticated with Password Reset Option Selected

Step 6

  • Log in with your NetID and your new password to confirm the password change.
  • Click Login.

Step 7

  • Enter your personal email address in the provided field. Depending on your entry, this will either confirm the current address on record or update it.
  • Click Next.

Back to Top


Password Expired

Your NetID password needs to be updated once every year. Failure to update your password will force it to expire. Please refer to the forgot password section on how to change an expired password.

Back to Top


Create a strong password for my NetID and other online accounts

A strong password is the first line of defense against unauthorized access to your online information, including your UT Dallas NetID account.

Consider the following tips when creating strong passwords:

  • Avoid predictable password formulas
  • Use a unique password for each site or application
  • Try to create longer passphrases, as opposed to thinking about single words. The longer a password is, the harder it is to guess or brute force.

More secure options include using a password generator for a truly random password, and using two-factor authentication with NetIDplus. In order to help you remember and generate unique passwords for all of your sites, the University has partnered with LastPass, a secure password storage vault.All students, faculty and staff have access to free LastPass accounts through UT Dallas. For Students, you can obtain a free Premium upgrade, and staff and faculty can enroll for a free Enterprise account. In order to setup your account, please visit https://www.utdallas.edu/lastpass/.

You can also protect your personal accounts outside of UT Dallas using multifactor authentication through the use of applications such as Duo, which powers NetIDplus. For more information about NetIDplus please visit the NetIDplus how to page.

Back to Top


NetID Access Change

The types of resources you can access with your NetID depend on the access level of your account. The access level of your account is re-evaluated every semester. Your NetID access level may change when there is a change in your UTD affiliation status. The following scenarios can lead to such a change in affiliation:

  • Applied to UTD
  • Admitted to UTD or Current Student, not enrolled in current semester (If you are enrolled for an upcoming semester, your account status will be re-evaluated and updated close to the start of that semester)
  • New Student, enrolled in current semester
  • New hire, Staff or Faculty
  • No longer attending school at UTD
  • No longer working at UTD
  • Retired from UTD

You may receive advance notification about a NetID access change in some of the above listed scenarios. These emails are sent when your account is transitioning from Standard level access to Basic, Basic to Dormant (Students only), or Basic to Webapps Only (Faculty only). Please see the below table for a quick reference on what access is allowed at each level.

Affiliation Access Level UTD Computer and Personal Drive Access CometNet and VPN Access Email Web Applications
i.e. Galaxy
  • Staff
  • Faculty
  • Student Enrolled in Current Semester
  • Guest
Standard yes yes yes yes
  • Admitted to UT Dallas
  • Student not Enrolled in Current Semester
  • Retired from UTD
Basic no yes yes yes
  • Applied to UTD
  • Former Employees (up to 3 years)
NetID Only no no no yes
  • Former Students 1 year from last semester attended
  • Former Employees 3 years from last day of employment
  • Guests no longer sponsored
Dormant
Removed
Expunged
no no no no

If you receive such a notification, but believe it is in error; please contact your area of affiliation as listed below (Please Note: If you are enrolled for an upcoming semester, your account status will be re-evaluated and updated close to the start of that semester):

Faculty and Staff: Please contact the Office of Human Resources 972-883-2221 or email at [email protected].

Applicants and Newly Admitted Students: Please contact the Office of Admission and Enrollment Services at 972-883-2270 or 1-800-889-2443 or email at [email protected].

Current Students: Please contact the Office of the Registrar at 972-883-2342 or email at [email protected].

Back to Top


NetID Service Levels

Standard service is automatically available to students enrolled for at least one credit hour in the current semester and for a grace period into the next semester. PHD students enrolled last semester also have Standard service. Users entered in the Gemini (Human Resources Management) system as Student Employees, Faculty, or Staff are given Standard service level. Other users may have this service level if requested through a CAR form.

With standard service, the user has access to the following resources

  • UT Dallas email inbox on the UT Dallas email server
  • General use UNIX server giant
  • General use PC labs on campus
  • Galaxy, eLearning, and NetID web applications
  • Home directory for personal files
  • A personal web homepage
  • Access to UT Dallas’s wireless network
  • Access to UT Dallas’s VPN web application

Basic service level access can be requested by a sponsor through the CAR form instead of the full Standard services.

Students who are not currently enrolled, but can enroll this semester without being readmitted, retain Basic service level. Students who have not enrolled for the last two major semesters (Fall and Spring) must enroll in the next major semester in order to avoid being readmitted.

Admitted students who are qualified to enroll in the next two semesters, can pick up a Basic service level computer account from the NetID management website.

Faculty members who leave the University have Basic service for a grace period of 30 days after termination.

University retirees have a Basic service level account for life.

With basic service, the user has access to the following resources:

  • UT Dallas email inbox on the UT Dallas email server
  • Galaxy, eLearning, and the NetID web application
  • Access to UT Dallas’s wireless network
  • If not an incoming student, access to UT Dallas’s VPN web application through UNIX login

This service level is for users who are applying for admission to UT Dallas but have not been admitted. It can also be assigned to guest accounts. This service level has no information regarding an email inbox or home directory. There is no entry in the AD directory. Applicants at Webapps Only retain this service level until their password expires.

With Webapps Only service, the user has access to the following resources:

  • NetID and Galaxy web applications

Webapps Only and Dormant Webapps have exactly the same computing privileges. The difference is that a user at Dormant Webapps service level can be reactivated to Basic or Standard service level without losing track of their email inbox or home directory. After 15 days, the email and home directory information is lost if the user is not reactivated. This service level would only be assigned to usertype applicant. It can happen when someone at Standard or Basic service level is aged and the usertype becomes applicant usertype. It can also happen if an applicant sets their password and reactivates an Dormant service level account.

With Dormant Webapps service, the user has access to the following resources:

  • Galaxy and NetID web applications

When any user is moved from Standard or Basic service level level to a service level that has no access to UT Dallas computing services, they are first moved to the Dormant service level. At this level, the user’s email inbox and home directory remain intact. The user will not be able to receive email. The LDAP and AD records are still in the directory, but blocked or disabled. It is a simple matter to restore full service back to the user. This service level only remains for 15 days.

After 15 days at Dormant service level, a user account is aged to the Removed service level. The LDAP and AD records are deleted. Information about the email inbox and home directory is lost.

Users at Webapps Only service level who are aged and whose password has expired will be immediately moved to this service level. Since these users did not have an inbox or email, removal from LDAP and AD is swift.

After approximately two semesters at Removed service level, a user account is aged to the Expunged service level. Some JAMS account information is deleted at this point, keeping the name, UTD-ID, birthdate, NetID, and history information.

Rules For Aging Accounts

Each account has an aging date. On this date, the service level is recalculated according to the following rules. If a user fits in multiple categories, the user is given the most generous service level. Note that an account can, and often does, age without any change in service level.

Category on Aging Date New Service Level
Pseudo User No change if account is active
Paid Faculty, Staff Standard
Enrolled as a student this semester  Standard
Enrolled as a PhD Student last semester  Standard
Can enroll in the next semester or following  Basic
Faculty (sponsorship not renewed) Basic for 30 days
Retiree Basic
Applicant
  • Dormant Webapps if at Standard or Basic Service Level
  • Webapps only if at Dormant Webapps and password are current
  • Removed if at Webapps Only and password has expired
Other active accounts Dormant for 15 days
Dormant accounts Removed
Removed accounts Expunged

Aging also sets a new aging date.

The aging date for students is automatically moved forward when the student is enrolled for the current semester. Admitted students have an aging date set to a mass aging date that allows time to enroll for the next semester.

A batch program runs daily to age accounts that expire that day. The aging dates of February 1, June 15, and September 15 are called mass aging dates, because they are the default aging dates for many automatic account management updates. There are typically thousands of users who will age on that date.

The aging date for students automatically advances as the student enrolls each semester. The aging date for a sponsored account must be periodically reset by the sponsor in order to continue as a sponsored acccount. If a sponsor fails to renew the account and the user is still in the system as a paid staff or faculty member, the user will continue to have a Standard service level courtesy account.

Back to Top


Lockout/Login Issues

There are situations in which a user can become locked out and/or unable to log into different systems at UT Dallas. A number of factors that can lead to this such as multiple bad password attempts, an old password being cached/saved to a device, etc. Users can unlock their accounts by following the below instructions. The OIT Help Desk is available to troubleshoot password issues, track down the source of bad password attempts, and reset passwords. To narrow down the cause, there are a number of questions to answer that can help resolve resolve the issue:

Check to see if you are able to log into different UT Dallas services. Specifically try logging into Galaxy, eLearning, Office 365 (Students), Exchange (Staff and Faculty), and the NetID management site. If you are unable to log into any of these resources including the NetID management website, you may need to change your password.

Passwords expire at UT Dallas once every year. If your password has recently expired, please refer to the “Change My Net ID Password” section on this page.

Having an email password saved to a device can cause account lockouts. The following applications and hardware can cause account lockouts:

  • Software Applications:
    • Credential Manager for Windows (Control Panel > All Control Panel Items > Credential Manager)
    • Keychain Access for Mac(Utilities > Keychain Access)
    • Browsers with cached or auto filled credentials (IE, Chrome, Safari, Firefox)
    • Calendar Clients (Mac System Preferences->Internet Accounts)
    • Chat clients (Lync, Skype for Business)
    • Mail clients (Outlook, ThunderBird, Mail for Mac, iOS mail, Android mail)
    • Cached CometNet Credentials
    • Network Drives/Shares
    • Network Printers
    • Remote server access
    • Virtual Machines
    • eLearning App on mobile device
  • Hardware:
    • Desktops
    • Laptops
    • Smartphones/Mobile devices
    • Tablets
    • Routers

If you are denied access to your account after a password update, make sure you are logged out on all smart phones, laptops, tablets, and other devices that you may use to access your UT Dallas account or use to check your @utdallas.edu email. If you have removed your email and password from all devices and are still being locked out, the OIT Help Desk can help track down bad password attempts and assist in narrowing the search.

Step 1

  • Go to the NetID Management website.
  • Click the "Click here to get started" link under the "Setup a New UT Dallas Computer Account" section.

NetID Self-Service Portal

Step 2

  • Click Accept under the Information Security and Acceptable Use Policy listing.
  • Click Accept under the FERPA listing.
  • Click Continue.

Self-Service Acceptable Use Policy

Step 3

  • Enter your NetID (3 letters followed by 6 numbers).
  • Click Next.

Self-Service Password Reset

Step 4

  • An email containing a security code has been sent to your personal (non-UTD) email address on record. The email should have come from [email protected] If you didn’t receive the email, check your personal email account’s junk folder.
  • Enter the security code in the provided field.
  • Click Next.

Self-Service Portal NetID Security Code

Self-Service Portal Email Verification

Step 5

  • Select the Account Unlock option.
  • Click Next.

Self-Service Portal Successfully Authenticated with Account Unlock Option Selected

Back to Top