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Microsoft Teams Voice FAQ

Microsoft Teams Voice Frequently Asked Questions

Below is a list of frequently asked questions regarding Microsoft Teams Voice.



Teams Voice FAQs


Behavior / Functionality

Q - How do I pair my Plantronics wireless headset to my mobile device? 

When pairing wireless headsets with a mobile device, the pairing button needs to be held 3-5 seconds to enter pairing mode before it will show up on your mobile device.


Q - Can I turn off the beeping for a second incoming call?

Blackwire 5220 and 5210 do NOT have the option to turn off (or turn down) the beep for a second incoming call. There is no option in Teams to control this either.

*Voyager 8200 does give you the option to turn off the beep for a secondary call in the Plantronics Hub app.


Q - How do I set up a delegate?

Go to Settings, then select General, scroll to Delegation.

Click on Manage delegates, if you want to add a delegate, click on Your delegates.

In the text field enter their Lastname, Firstname. Once their name populates, chose what settings you would like and click Add.


Q - Why don't I see anything if a call is coming in and my computer is locked?

If you receive a call while your computer is locked, there is no visual indicator or pop up to notify you. (Mac & PC)

* In Teams, go to Settings > Devices and you can set a secondary ringer such as your computer speakers.


Q - Why does Teams say my Voicemail is unavailable?

Teams references the voicemail messages you receieve for your line in your UTD email and displays them in the Teams application. Its important to remember that if you delete the message in your email it will also be deleted from Teams.


Q - Can I set a delay for my delegates phone to ring?

Currently the only option is for the Primary and Delegate phones to ring at the same time in Teams Voice.

*This feature is on the development backlog with Microsoft


Q - Why doesn't my streaming media pause when I get a call? 

When streaming media in a browser and a call is made or received, it will NOT automatically pause it.


Q - Is there a way to pop out the Voice Calls like you can the chat windows?

Go to Settings, click on General, Under Application check the box next to Turn on new meeting experience (New meetings and calls will open in separate windows. Requires restarting Teams.)


Q - If I'm not at my computer when a call comes in and I don’t have my headphones on, how will I know? 

You can set a secondary ringer in the Teams application.

* In Teams, go to Settings > Devices and you can set a secondary ringer such as your computer speakers.

*Additionally, if you have the Team app on your smart phone, an incoming call will ring anywhere you are logged into Teams.


Q - Why doesn’t dialing the 4-digit extension like work like it used to?

With the move to Teams Voice, if you are dialing a UTD extension you now need to dial the full 10-digit number.

* Tip: It’s faster to click on the phone icon if you already have a chat going with the user you wish to call. You can also add frequently called numbers to the Speed dial.


Q - What is Teams Echo?

Teams Echo is a bot built into teams, it will show up in your call history if you use the Make test call function in the Settings.


How To 

Q - Is there a way to send a call to voicemail?

Yes, decline the call and Teams Voice will direct it to voicemail.


Q - How do I answer a second incoming call? 

Click accept and the call you were on will automatically be placed on Hold.

*You will see it on the left side of the Teams window so you can go back or end as needed.


Q - Can you conference call with a UTD phone number and multiple teams people?

Yes. To add additional people to the conference call, the Teams user can add them.


Problems / Performance

Q - Why am A experiencing audio cutting out with my Bluetooth headset?

This could be from a variety of causes.

* Make sure your headset and dongle are both updated with the latest firmware through the Plantronics Hub App.

- If the audio issue affects media outside teams, try plugging in the Bluetooth adapter (BT600) to a different port or directly into your machine if it’s in a dock or hub.

- If call audio issues persist, submit an Atlas Ticket for Get Help with Microsoft Teams Voice, include the date and time of the call you experienced the audio issue with. This will help us determine the source of the call quality issue.


Q - When I get a call on Teams, why does only my desktop show the call even though I'm logged into Teams on my smart phone?

Remove and reinstall the Teams app on your smart phone, then log back in.


Q - My call history isn't displaying correctly.

Log into Teams in a browser, if your call history is correct there, log out of the Teams application and back in. This will force a sync and call history will be fully populated.

* If your call history is not correct in the browser, please submit a ticket in Atlas for Get Help with Microsoft Teams Voice, include the last call visible to you and the date and time of a call you made or received after that.


Q - My headset is beeping even though I'm not on a call.

Teams thinks you are still in a call.

*Make another call, once completed, this will reset the status.


Communication and Collaboration > Microsoft Teams Voice
Article 629 | Last Reviewed 10/27/2020 4:49 PM