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Remote Desktop

This guide contains instructions on how to set up a UTD computer for remote desktop access as well as how to access that computer remotely.

Enable remote desktop on the computer in question and leave it on and connected to the network. Connect to the VPN if off campus and sign in to the UTD computer using remote desktop application/tool.

Remote Desktop Access


Did you know that you can use your office computer remotely? UTD Windows computers can be set up to allow for you to remotely use your computer. Please keep the following restrictions in mind when setting up remote desktop

  • At this time, we do not provide a way for remoting into a UTD Mac Computer.
  • You must be an administrator on the computer. If you are not an admin or do not know if you are, please contact the OIT Help Desk and we will submit a ticket to your local techs.
  • Your office computer must be left on.


Set up Your Office Computer for Remote Access


Windows 10


Enable remote desktop:

  1. Search for System in the lower left corner.
  2. Click the System icon under Settings.
  3. In the System window, click on the Remote Settings link.
  • "Allow Remote Assistance connections..." should be Unchecked
  • Click the radio button next to "Allow Remote Assistance connections to this computer"
  1. Click Apply and OK
  2. Follow the instructions below, Set Power Options, to keep your Computer from sleeping or hibernating so that it will be available to log into with Remote Desktop


Set Your Power Options

Keep your computer from sleeping or hibernating so that it is available to be used remotely. You should also keep your computer turned on.

  1. Search for Power Options in the lower left corner.
  2. Click Power Options
  3. Click on Change when the computer sleeps, then click on Change advanced power settings
  4. In the Power Options panel, expand the following sections:
  • Hard Disk

Change the Turn off hard disk after setting to Never

  • Sleep

Change the Sleep after setting to Never

Change the Hibernate after setting to Never

  1. Click Apply and OK


Windows 8


Enable remote desktop:

  1. Press Ctrl + F to open the Search menu, and look up remote.
  2. Click Settings and then Allow remote access to your computer.
  • Allow Remote Assistance connections… should be Unchecked
  • Click the radio button next to Allow connections from computers running any version of Remote Desktop
  1. Click Apply and OK.


Set Your Power Options

Keep your computer from sleeping or hibernating so that it is available to be used remotely. You should also keep your computer turned on.

  1. Right click Start, then Control Panel.
  2. Alternatively, click the Windows logo and open the Search menu located at the top right of the screen and search for Control Panel.
  3. In the Control Panel, change View by: to Large Icons and find Power Options.
  4. Click on Change when the computer sleeps, then click on Change advanced power settings.
  5. In the Power Options panel, expand the following sections:
  • Hard Disk

Change the Turn off hard disk after setting to Never.

  • Sleep

Change the Sleep after setting to Never.

Change the Hibernate after setting to Never.

  1. Click Apply and OK


Connect to Your Office Computer


Off Campus

If you are off campus, you will need to connect to the VPN before connecting remotely to your computer.

  • Sign up for NetIDplus, if you have not already.
  • Connect to the VPN.


On Campus

If you are on campus and have a wired connection or connected to CometNet, you will not need to connect to the VPN.


Connect from a Windows computer:

  1. Click StartAll ProgramsAccessories, then click on Remote Desktop. (Remote Desktop may be under the folder Communications. )
  2. In the Remote Desktop Connection panel, enter the full name of the computer.

Example: UTDTagNumber.campus.ad.utdallas.edu

  1. Click Connect, then enter your username as campus\NetID and then your Password when prompted.


Connect from a MacOS computer:

  1. Run Microsoft Remote Desktop application. (Available for free in the App Store.)
  2. Click New.
  3. Fill in the connection details as follows:
  • Connection Name: (Optional) “Name of Remote Computer”
  • PC name: The full name of the computer (Example: UTDTagNumber.campus.ad.utdallas.edu)
  • Gateway: Leave blank
  • Credentials: You may fill out your NetID credentials here. If no credentials are provided, you will be prompted for them every time you initiate the connection.
  • All other options can be left as default.


Chrome OS:

1. For the VPN follow these steps: https://www.utdallas.edu/oit/howto/vpn/#connect-globalprotect-vpn-for-android

2. To RDP:
     Go to Play Store and install the Microsoft Remote Desktop Client
     Open the new app and click on the ‘+’ in the upper right hand corner, then select “Desktop”
     Enter IP Address of the machine you would like to connect to
     Open newly created connect and enter credentials using domain (i.e.: campus\wsp190000)

Computer Support > Computer Hardware Support
Article 298 | Last Reviewed 7/11/2020 11:40 PM