OIT Help Desk

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NetID Login Trouble

This guide is for current users who are having issues with their NetID login information.


Forgot NetID

The NetID is sent to your personal (non-UTD) email once your account is ready to have a password set. It is also included in each successful password change email. If you do not have access to these emails, the OIT Help Desk can provide you with your NetID after confirming your 10 digit UTD-ID and date of birth.


Password Expired

Your NetID password needs to be updated once every year. You will receive emails notifications 30, 7, and 1 day before your password expires. Failure to update your password will force it to expire. Please refer to the section below for instructions on changing your password.


Forgot and/or Change my NetID Password

Users can change their password via the NetID management website. If you have forgotten your password or locked your account, please refer to the instructions here to change your password.


Securing Your Online Accounts

A strong password is the first line of defense against unauthorized access to your online information, including your UT Dallas NetID account. 

Consider the following tips when creating strong passwords:

  • Avoid predictable password formulas
  • Use a unique password for each site or application
  • Try to create longer passphrases, as opposed to thinking about single words. The longer a password is, the harder it is to guess or brute force.


More secure options include using a password generator for a truly random password and using two-factor authentication with NetIDplus. In order to help you remember and generate unique passwords for all of your sites, the University has partnered with LastPass, a secure password storage vault. All students, faculty, and staff have access to free LastPass accounts through UTD and more information can be found at the following: https://www.utdallas.edu/oit/howto/lastpass/

You can also protect your personal accounts outside of UTD using multi-factor authentication. UTD has implemented multi-factor authentication through the use of NetIDplus
, which is powered by Duo.


Other Lockout/Login Issues

There are situations in which your account can become locked out and/or you are unable to log into different systems at UT Dallas. A number of factors can lead to this, such as multiple bad password attempts, an old password being cached/saved to a device, or a password expiring. The OIT Help Desk is available to troubleshoot password issues, track down the source of bad password attempts, and assist with password resets. To narrow down the cause, there are a number of questions to answer that can help resolve resolve the issue:


What resources are you able to log into?

Check to see if you are able to log into different UTD services, such as GalaxyeLearning, or the Office 365 Portal. If you are unable to log into any of these resources, you may need to change your password.


How long has it been since you changed your password?

Passwords expire at UTD once every year. If your password has recently expired, you will need to change your password.


Do you have your password saved to any devices or applications?

Having an old email password saved to a device after updating your password can cause account lockouts. The following applications and hardware can cause account lockouts:

  • Credential Manager for Windows
  • Keychain Access for Mac
  • Browsers with cached or auto filled credentials (IE, Chrome, Safari, Firefox, etc.)
  • Calendar or Mail Clients (Outlook, Mac Mail, Calendar App, etc.)
  • Cached CometNet Credentials
  • Virtual Machines
  • Desktops/Laptops
  • Smartphones/Tablets
  • etc.

Security and Access > Identity and Account (NetID) Management
Article 182 | Last Reviewed 10/28/2020 4:33 PM