Distance Education Troubleshooting

Electronic Resources

Off-campus or remote access to McDermott Library’s electronic resources is limited to currently enrolled UTD students and current UTD faculty and staff. Use direct library links to these resources only, to ensure full resource access.

Login Information: NetID & Password
If you have forgotten your NetID, go to https://netid.utdallas.edu for instructions on how to retrieve it or to reset your password.

General Troubleshooting

• Turn off VPN if you are using it.
• Enable pop-ups & accept cookies.
• Clear your browsing history and internet cache.
• Ensure JavaScript is supported by your browser.
• Try using a different browser (e.g. Firefox, Google Chrome).

Note: If the above steps didn’t work we suggest trying these helpful troubleshooting steps curated by our libraians.

Still experiencing issues? Refer to the resource type’s section below for more specific troubleshooting steps and contact information.

Course Reserves

Contact the Reserves Coordinator at libresv@utdallas.edu for issues with Course Reserve access.

Interlibrary Loan

Contact the Interlibrary Loan department at ill@utdallas.edu for issues with your Interlibrary Loan and E-Delivery requests.

LinkedIn Learning

For help with LinkedIn Learning, visit the LinkedIn Learning FAQ page.

Databases

If you cannot access a database it may be down for maintenance. We ask that you send an email to libref@utdallas.edu notifying us of the issue.

• JoVE
  If your access to JoVE has been blocked please visit our JoVE Access FAQ to find out how to fix the issue.

Research Guides

Please send an email to Loreen Henry at Loreen@utdallas.edu if you are having difficulties accessing a research guide.

Classroom Instruction

If the librarian’s link is not working for eLearning instruction sessions, email libinstructionservices@utdallas.edu for assistance.