International Student Services

Frequently Asked Questions (FAQs)


Admission

How can I verify my admission with Admission and Enrollment?

You may verify your application status in Galaxy or contact Admission and Enrollment at admission-status@utdallas.edu.

Do I need to pay a deposit to secure my admission?

There is no need to make a deposit to secure your admission. You may declare your intent to enroll to UT Dallas by logging in to Orion with your Net ID and password.   For any further inquiries regarding your admission please contact Admission and Enrollment at interest@utdallas.edu.

How can I request a duplicate admission letter?

You may request a duplicate admission letter by contacting Admission and Enrollment  at es-webdata@utdallas.edu. If you are a graduate student from the Naveen Jindal School of Management you may request a duplicate at som-grad@utdallas.edu.

I would like to change my major. How do I do that?

You may inquire about the process with Admission and Enrollment .

How do  defer my admission and I-20 to a future semester?

For information about how to transfer your admission to a future semester, please visit Admission and Enrollment  website.Once your admission has been updated to the future semester, the International Student Services Office (ISSO) will be in contact with you to determine what documents are needed to process your I-20.

Financial Documents for I-20

I have been admitted and have submitted financial documents for my I-20. How do I get notifications on the status of my UT Dallas I-20?

You will receive an email from the UT Dallas ISSO within 2 business days of your admission notifying you of the status of your UT Dallas I-20. This message will go to your UT Dallas email address.

You will also receive an email within 2 business days after you submit any financial documents needed for your I-20. If your documents are complete, your I-20 will be issued within this 2 business day period. The email will list mailing options for your I-20. See the Required F-1 Documents webpage for details on the documents required for I-20 issuance.

I am overseas, is there a deadline to submit my documents to the ISSO so my I-20 is issued?

No, there is not a deadline. It is to your advantage to submit your documents as soon as possible so your I-20 can be issued and you can apply for your visa. You may send your documents to the ISSO by email, mail, or in person by following the I-20 submission instructions.

I was granted a scholarship or assistantship after my I-20 was issued. Do I need to get a new I-20?

It is your choice. If you wish to have your scholarship or assistantship funding listed on your I-20, email a scanned copy of the original scholarship or assistantship letter to ISSOProspective@utdallas.edu and a new I-20 will be issued. The letter must be signed by your academic department representative and be on UT Dallas letterhead.

Where can I get information about scholarships and assistantships?

Visit the Financial Aid and Scholarships webpage for information on scholarships. To learn more about assistantships, contact your academic department. Please be aware the ISSO does not handle information on availability, eligibility criteria, or application procedures.

How can I send my financial documents?

Before emailing, please verify that the total of your attachments is no larger than 5MB. Do not send files in compressed formats, such as .rar or .zip. Instead, use a PDF, JPEG or DOC format.

Where is my I-20?

What documents do I need to submit to obtain a UT Dallas I-20?

  • The UT Dallas Financial Affidavit form.
  • Supplemental financial support documents, if applicable.  All supplemental funding documents must meet the requirements listed on Financial Documents for I-20.
  • Copy of the passport ID page.  This is the page that shows your name, photo and expiration date

Transfer In to UT Dallas

What is a SEVIS Transfer?

This occurs when your electronic immigration record is sent from your current transfer out school, to UT Dallas. Please work with your international office at your current transfer  out school to request a transfer to UT Dallas.

What is the deadline to transfer my SEVIS record?

Please work with your current transfer out school to determine what specific deadlines apply to your SEVIS record before it is transferred out to UT Dallas. Request the transfer of your SEVIS record no later than the first day of classes for your admission term at UT Dallas.

When will I get my UT Dallas I-20?

For questions on the status of your UT Dallas I-20, contact the UT Dallas ISSO at ISSOProspective@utdallas.edu or by phone at (972) 883-4189

Request the transfer of your SEVIS record no later than the first day of classes for your admission term at UT Dallas. Submit:

Sign and pick up your Transfer Complete I-20 from the UT Dallas ISSO no later than the Census Day of your admission term at UT Dallas.


I-20 Information

I am going to finish my degree in less time than listed on my I-20. Can you issue an I-20 with a shorter program length?

The Department of Homeland Security requires UT Dallas to establish a program length for the I-20s that the ISSO issues.  The program length is established by the academic department office.  Your I-20 reflects the program length established by the department.

Please note that students at UT Dallas are able to pace their own program completion.  The program length is an average. Some students may finish a program in less time, while others may take longer.   Please contact your academic department directly for more information about the established length of your program.

The name of my major on my I-20 is different. How can I change it?

The USCIS asked all institutions to use a standard code for all programs. The name of the program as it appears on the I-20 is the name provided by the USCIS, and the code for that program is equivalent to the code UT Dallas uses to identify your current program name.

If you have any questions about the program you have been admitted, please contact the UT Dallas Admission and Enrollment at interest@utdallas.edu.

I need to arrive late, can you change my I-20 program start date?

We cannot change the date on your I-20 or issue an extension letter.  As you will note on your I-20, the “report to the school” date is the first day of classes.  If you are a new student and cannot arrive in Dallas by the “report to the school” date listed on your I-20, it will be in your best interest to defer your admission to the following semester.


I-20 Mailing

My I-20 was sent by regular mail. To what address was it sent, and how can I get the tracking number?

As a default your UT Dallas I-20 will be sent to the SEVIS-Foreign address on file in Galaxy . To determine that address, please review your SEVIS-Foreign address in Galaxy. If you would like your I-20 to be sent to a different address, please send an email with the address to the ISSO at ISSOProspective@utdallas.edu.

There are no tracking numbers for mail sent through the U.S. Postal Service (regular mail). Mailing times vary by country; it may take 2 to 4 weeks for your packet to reach you.

I would like to request a duplicate I-20. How do I make that request?

If you want the duplicate I-20 mailed through the U.S. Postal Service to a specific address, send your request to ISSOProspective@utdallas.edu and include the address you want it mailed.  If you want the duplicate I-20 sent through express mail, follow the instructions in the ISSO Express Mail webpage to set up the request. You will be responsible for payment.

Can you send  me an electronic copy of my I-20?

Due to information security concerns, we are not able to send electronic copies of I-20s. You may order express mail services to obtain your I-20 faster.

By mistake I requested an express mail order from The University of Dallas (not the University of Texas at Dallas)? How can I transfer my express mail order?

Send an email to support@eshipglobal.com for assistance.

By mistake I entered two or more express mail orders. How can I request a refund of the express mail shipping cost?

Request a refund of the express order by sending an email to support@eshipglobal.com.


Accessing Galaxy

What information can I find when I log into Galaxy?

The Galaxy portal is the UT Dallas student information system. In Galaxy, you can verify your admission status, update your mailing address and identify any registration blocks.

I can’t access my UT Dallas email or log into Galaxy. What can I do?

Use your NetID and password to log in to your UT Dallas email or Galaxy account. For assistance in setting up or accessing your UT Dallas email or Galaxy account, contact the UT Dallas Help Desk.

Where do I find my UTD-ID?

Your UTD-ID is a ten (10) digit number that acts as the unique identifier for you. It is normally sent in your acknowledgment email. If you need help, contact the Admission and Enrollment