ISSO IS WORKING REMOTELY
The ISSO office location (SSB 3.400) is closed in accordance with the university’s COVID-19 policy. We remain operational and will continue to process requests and advise students online through scheduled appointments. Go to the ISSO COVID-19 FAQ page for more information. Check the UT Dallas webpage for university updates related to COVID-19.
UPCOMING CLOSURES
The International Center will be closed January 18 for MLK Day. No advising or processing services will be available. Please plan accordingly We will re-open on January 19, 2021.
ADVISING SERVICES 1/4 - 1/15
The ISSO will offer limited advising services 1/4 - 1/15, so that advisors can prioritize processing urgent student requests. If you have immigration questions, join us for a Group Chat (sign up below) or send a question through Live Chat at these times:
- Thursday 1/7 from 3 - 5 pm CST
- Friday 1/8 from 3 pm - 5 pm CST
- Monday - Friday, 1/11 - 1/15 from 3 - 5 pm CST
The ISSO provides immigration advising assistance to help you manage your immigration status. We offer scheduled one-on-one appointments, group advising, and live chat sessions with advisors. You can also send a message to an advisor through iComet.
During the COVID-19 pandemic, all advising services are being offered remotely. Check your UT Dallas email for updates from the ISSO. Please refer to the to the ISSO COVID-19 FAQ page for immigration information related to COVID-19.
Live chat with an ISSO advisor during our advising hours. To chat, look for the “We Are Here” widget during advising hours. This chat is for general questions only. Do not share your ID number or other private information, as the live chat is not encrypted.
- Mondays 10am - 11:45am and 3pm - 4:45pm CST
- Tuesdays 10am - 11:45am and 3pm - 4:45pm CST
- Wednesdays 6pm - 7:45pm CST
- Thursdays 10am - 11:45am and 3pm - 4:45pm CST
- Fridays 3pm - 4:45pm CST
New hours effective 12/13/2020
For general information, call the ISSO at 972-883-4189 between 11am and 2pm. The ISSO staff answering our phone lines are not immigration advisors.
Please choose your visa type below and select an available time slot to meet your advisor. Appointments are available up to a week in advance. New appointment slots become available on a daily basis.
ISSO advisors host small group chats weekly. We will share important information about the topic and answer questions you have. Sign up for a topic you're interested in. The session will last 30 minutes.
Enrollment
Have questions about your enrollment requirements? An ISSO advisor will share information about your enrollment requirements for spring 2021, and there will be time for a Q&A at the end.
Employment
Have questions about employment opportunities? An ISSO advisor will share information about types of employment available to F-1 students, share resources, and answer general questions in an open Q&A.
Immigration Documents
Managing your immigration documents can be confusing. In this chat for new students, an ISSO advisor will share information about how to meet your "immigration document verification" requirement, how to apply for things like your driver's license or SSN, and will talk about what to do if there's an error on your documents. There will be time for a Q&A.
The ISSO offers advising services online through iComet. You can send a message to an advisor and receive a response through your iComet Portal. All admitted prospective students, current students, and alumni on OPT have access to the iComet Portal.
The Ask an Advisor eForm provides answers to many common questions. If your question is not listed, you will have the option to write out your question and receive a response from an advisor. The ISSO advisor's response will be posted in your iComet Portal homepage.
For an approximate response time, please visit our Processing Times webpage.
Welcome to UT Dallas!
You may contact the ISSO at [email protected] for advising services, or use the “Ask an Advisor” button above.
ISSO advisors are happy to help answer immigration questions. Contact an advisor through the iComet Portal. Advising questions sent by email will not receive a response. If you are having trouble using iComet, see the troubleshooting section below.
ISSO advisors are happy to help answer immigration questions. Contact an advisor through the iComet Portal. Advising questions sent by email will not receive a response. If you are having trouble using iComet, see the troubleshooting section below.
If you no longer have an active NetID and are not on a UT Dallas Form I-20, you will not be able to use theiComet Portal. Confirm that you do not have iComet access by trying to log into https://icomet.utdallas.edu. If you do not have iComet access, you may contact the ISSO at [email protected]. Use the subject line : Alumni -No iComet Access.
I can't log in to iComet
If you are having trouble recovering your NetID or password, please contact the OIT Help Desk.
I logged in, but I'm having trouble with the Ask an Advisor eForm.
In most cases, iComet errors can be fixed by refreshing your browser and clearing your browser cache. You may also try accessing iComet from a different web browser.
If these options do not resolve the problem, please take a screenshot of the error you are experiencing and email it to [email protected] with the subject line "iComet Error."
Office Hours
Monday – Thursday, 8 a.m. – 6 p.m.
Friday, 8 a.m. – 5 p.m.
Address
Student Services Building, SSB 3.400
The University of Texas at Dallas
International Student Services
800 W. Campbell Rd., SSB34
Richardson, TX 75080-3021
Phone and Fax
Office Phone: 972-883-4189
Fax: 972-883-4010
The International Student Services Office (ISSO) is able to provide general immigration information, but we are not able to provide specific legal advice. Our obligation to UT Dallas F-1 and J-1 students is to interpret the regulations as best as we can when presented with a specific set of facts. Specific legal advice is available, should students seek such advice, through dedicated channels outside ISSO.
Attorney Services for Students
An immigration attorney is available on campus to provide free legal advice for currently enrolled UT Dallas students. These attorney services are sponsored by the UT Dallas Student Government. Contact Student Government to make an appointment.
AILA
AILA is the professional organization for immigration lawyers. Visit aila.org to find an immigration lawyer in your area who can assist with complicated immigration matters.
