International Student Services

About the ISSO

The International Student Services Office (ISSO) provides immigration information and support to UT Dallas students through workshops, individual student advising and outreach.


The ISSO office location (SSB 3.400) is closed in accordance with the university’s COVID-19 policy. We remain operational and will continue to respond to email, process requests, mail documents and advise students online through scheduled appointments. Go to the ISSO COVID-19 FAQ page for more information. Check the UT Dallas webpage for university updates related to COVID-19.

Immigration News

ISSO Advising Services Available

Contact an advisor
Advisors are working remotely and can answer your immigration questions in a scheduled appointment or through the Ask an Advisor eForm in iComet. Scheduled appointments are conducted through Microsoft Teams. All students and alumni on OPT have access to Microsoft Teams using your NetID and password (

The mandatory CPT and OPT workshops are available online through iComet. In-person workshops are cancelled until the university re-opens.

Mailing Requests
The ISSO is still processing mailing requests for regular mail and express mail requests. However, the process for requesting shipment of your documents has changed. If you have requested a document through the ISSO, you will receive an email confirmation with your mailing options after it has been processed. Both regular mail requests and express mail requests will be submitted through iComet. Please do not submit multiple mailing requests, and do not submit your mailing request before receiving the email. This can delay shipment of your document.

Shipments may be delayed due to COVID-19 closures and limited service. We will send you an email as soon as your documents have been mailed. If you requested express shipping, you can track your package through your eShip Global account.

Coronavirus News

F-1 Student Questionnaire
Due to recent developments with the impact of COVID-19 on the United States and UT Dallas community, we want to know how you are doing. Please fill out our online questionnaire by clicking here. Please note that we will be asking you to fill out this questionnaire periodically as a way to check in with you.

USCIS Announces Flexibility for Requests for Evidences
In response to the COVID-19 pandemic, USCIS announced that it is adopting a measure to assist applicants and petitioners who are responding to requests for evidence (RFEs) and notices of intent to deny (NOIDs) dated between March 1 and May 1, 2020. For applicants and petitioners who receive an RFE or NOID dated between March 1 and May 1, 2020, any responses submitted within 60 calendar days after the response deadline set forth in the RFE or NOID will be considered by USCIS before any action is taken. The ISSO still recommends responding to RFEs as soon as you are able.

We know you have many questions about how the current COVID-19 pandemic may affect your immigration status or future. We've compiled answers to some common questions on our webpage. This page will be updated as more information becomes available -

Be Aware of Scammers
Criminals are exploiting fear about COVID-19 by designing scams based on this topic. Criminals are attempting to use a sense of urgency to motivate victims to click links, open infected files, provide personal information, enter passwords, and donate money. Some scam emails claim to be from government agencies and employers. There were over 4,000 new internet website domains registered recently with the term “coronavirus” and some of them are fraudulent.

Official communications about COVID-19 will continue to be provided via UT Dallas email addresses and the UT Dallas website, If you are uncertain about the source of communications you receive, please validate legitimacy. If the Information Security Office can be of assistance, contact us anytime at [email protected].

Moving? Update your Address in Galaxy
At this time some international students are moving out of on-campus housing but remaining in the United States. It is important for you to notify the University of your change of local address within ten days of the move. Update your address online through Galaxy or contact the Registrar’s Office for assistance.

Go to Immigration Newsletter for more information >>>