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UT Dallas - Human Resources

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Resolving Complaints

Related Information

Want to learn to be a better communicator? Visit the HR Training Calendar for additional information about employee development opportunities.

UT Dallas is a great place to work...

but, miscommunication or misunderstanding can happen any time two or more people work together. Many complaints start out as a problem with communication. Perceptions about who is to blame for a problem, our feelings about an issue, and even our desire to been seen as "right" can complicate or prevent good communication. Sometimes agreement can be reached if all parties resolve to listen to all sides of an issue, and then cooperatively work toward a common solution.

At other times, it may be helpful to seek assistance outside of the parties directly involved. The employee relations staff can assist individuals and groups with:

  • Setting goals.
  • Clarifying expectations.
  • Reaching consensus.
  • Establishing accountability.
  • Facilitating understanding.
  • Mediating agreements.
  • Training teams to work effectively.

While most complaints can be resolved informally, we can also assist employees and supervisors with formal resolution options including:

  • Consulting with employees and supervisors about policies and complaint resolution options.
  • Explaining the timelines contained in the resolution policies.
  • Providing assurance that employees are heard and that processes are followed.

Confidentiality

If you need to discuss a matter with the employee relations staff, we will maintain confidentiality in a manner consistent with State and Federal regulations. Some issues may require further investigation or consultation with other campus departments. In such cases, information will only be shared with other individuals on a need-to-know basis.

Contact Us

Click on the above link to view a list of Employee Relations staff that can assist you.

UT Dallas is an Equal Opportunity/Affirmative Action University