The University of Texas at Dallas Payment Services and Purchasing departments offer a MasterCard One Card Program for procuring supplies, payment of business services and covering business related travel expenditures not found in eProcurement or the University travel agencies. This program simplifies the procure-to-pay (P2P) process and is an inherently fast, flexible method of processing low dollar, infrequent purchases that cannot be handled in any other way, from vendors that accept the MasterCard credit card.

The One Card Program is authorized by a Texas Procurement and Support Services (TPASS) contract with Citibank. With the One Card you may purchase non-restricted goods and services directly from vendors. The One Card also allows cardholders to cover authorized travel and related expenditures while in travel status. This program will reduce the time and effort required to make payments for university purchases. The use of the One Card to pay for a purchase does not exempt the university or its officers and employees from the purchasing/travel requirements of state law and the TPASS.

Complete information can be found in the One Card Program Guide. Additional materials can be found on our Training Materials page. 

If you have any questions, please email [email protected]

To apply for a University issued One Card, you need to complete the One Card Application. This form is located in the Galaxy portal, under Gemini Financials > Main Menu > Employee Self Service > Forms. Once the application is approved by your supervisor and fiscal officer, you will need to complete a pre-training questionnaire and then cardholder training. If approved by the One Card team, you will receive your One Card via campus mail, then you will need to set up a PIN and activate the card. Please see One Card PS Application Guide for instructions. 

Please see One Card PS Application Guide for Approvers for instructions on the approval process.

Arrow describing One Card Application process: Complete online application, Complete pre-training questionnaire, Complete cardholder training, Receive One Card via Campus mail, and finally Set up PIN and activate One Card.

The One Card works a lot like a credit card. A cardholder may make low dollar value purchases (up to the maximum single transaction limit on the individual card) from vendors that accept MasterCard credit cards. The card may be used for purchases of goods and services specifically related to the cardholder’s area of expertise and/or their job-related duties at The University of Texas at Dallas. 

Restricted Uses: 

  • Personal Expenditures, such as: 
    • Alcoholic Beverages
    • Personal Related Expenditures (e.g., toothbrush, toothpaste, razor, shaving cream, etc.)
    • Movie Rentals or Personal Entertainment Expenditures
    • Gasoline for Personal Vehicles
    • Personal or Family Airfare, Early Check-in Fees, Admirals Club Preferred Seating or Seat Upgrades
    • Travel-related Personal Expenditures for Family
    • Insurance
    • Amazon Prime Memberships
  • Routine Acquisition of Business and Office Supplies (emergency purchases of less than $5,000 permitted), such as:
    • Paper
    • Office and Computer Consumables
    • Teaching Materials
    • Commodity Lab Materials
  • High-Risk-of-Loss Transactions, such as:
    • Gift Cards/Gift Certificates
    • Cash Advances
    • Comet Cash
    • Pre-paid Items
  • Capital Equipment and Controlled Assets (unless pre-approved in writing by Purchasing), such as:
    • Desktop and Portable Computers, Netbooks, iPads or Tablets
    • Software
    • Firearms (e.g., hand guns or rifles), Ammunition, Explosives or Related Supplies
    • Furniture
  • UTD Licensed Products, such as:
    • Promotional Items from Vendors not on the Approved Vendors List in eProcurement
    • Non-Promotional Items which are still UTD Licensed/Branded/ Trademarked (such as a UTD logo added to a golf cart)
  • Scientific Supplies (unless pre-approved in writing by Purchasing), such as:
    • Prescription Drugs/Controlled Substances
    • Animals/Organisms
    • Radioactive or Hazardous Material
    • Chemicals/Reagents (except Airgas)
    • Lasers
    • Chemical Fume Hoods
    • Bio-safety Cabinets / Glove Boxes / Tissue Culture Hoods
    • Compressed Gas Cylinder Cabinets
    • Laboratory Refrigerators used to store any kind of chemicals
  • Professional and Contractual Services, such as:
    • Consulting or Professional Services (purchase through eProcurement to ensure appropriate tax reporting)
    • Honoraria
    • Leases
    • Relocation Services and Moving Companies
  • Other One-card Prohibited Transactions include:
    • Airfare (purchase through UT System Concur; exceptions may be granted by Payment Services)
    • Amazon Purchases (purchase through eProcurement Amazon Punch-out)


  • Avoid paying Texas State Sales tax by using your Texas Sales Tax Exempt Card whenever making a purchase.
  • Do not pay the State Hotel Occupancy Tax in the State of Texas. Show the hotel registration desk the Texas Sales Tax Exempt Card.

Each One Card transaction should be reviewed by the cardholder and/or their designee in the Citibank GCMS website and compared to the itemized receipt. Transactions are available for daily processing. By the 10th of each month, any adjustment or edits must be complete. An approver must approve the expense report electronically or manually with the receipts attached.  The expense report and receipts must be maintained at the department level electronically.

Our goal is to streamline the electronic storage of One Card statements and receipts. General Instructions, Documentation Uploads & Due Dates, Information Access, and One Card Documentation Search can be found in the One Card Job Aid

Log in to to access your statements and upload receipts. 

One Card Statements and supporting documentation are to be uploaded by the last business day of the month they represent. For example, the February 2020 Reporting Cycle should be uploaded by Friday, February 28th.

The One Card program is serviced using a team approach with CITI Bank’s Customer Service Center. This center is available 24 hours a day, 7 days a week to assist the cardholder with general questions about the Purchasing Card account.

CITI Bank Customer Service can be reached at 1-800-248-4553. 

The One Card team and Citibank can both help with specific types of problems:

Possible OneCard problems and who can help
Common IssuesRecommended Action

If you lose your card

Call Citibank at 1-800-248-4553

To dispute a transaction

Work with the vendor then call Citibank at 1-800-248-4553 if a resolution cannot be reached.

If you forget your PIN

Call Citibank to expedite the reset at 1-877-905-1855

If you are traveling and your card is rejected

Call the number on the back of the card to find out why.  If your card was not approved for travel, you may have to use a personal card.

If you change departments and the new department wants you to keep your One Card

Notify [email protected] and we will request that you submit an updated application with new information on it (Department, cost center information, approvers etc.).  Normally we give you ten days to respond.

When you leave a position that no longer needs a One Card or leave the University

Notify [email protected]. Check GCMS and ensure that you have all your receipts.  Provide your receipts for all transactions to your reconciler. Shred your One Card.

If you have a new supervisor

Submit an updated application. In the Special Request box include the following: “New Supervisor – effective XX/XX/XXXX

If you have a Name Change

Submit an updated application. In the Special Request box include the following: “First or Last Name change from XXXX to XXXX”


The One Card program is serviced using a team approach with CITI Bank’s Customer Service Center. This center is available 24 hours a day, 7 days a week to assist the cardholder with general questions about the Purchasing Card account. 

CITI Bank Customer Service can be reached at 1-800-248-4553.