- Chapter 1: HBR run a special issue on scientific decision making in Jan 2006. See the articles in the issue.
- Chapter 2: An econometric analysis of inventory turnover performance in retail services. By Gaur,
Fisher and Raman in Management Science Feb 2005, Vol.51, No.2: 181-194.
- Chapter 3: Case:
The circored iron ore reduction plant in Trinidad. By Loch and Terweisch. Insead case, 2002.
- Chapter 4: Assembly line balancing. See the special issue of European Journal of Operational Research, Vol.168, Iss.3, Feb 2006.
- Chapter 6: OM goes down "the tube". Read the fun article "Queueing for Toilets", which concludes that building codes in New Zeland provide "more than the required level of WC’s for males, and sometimes very much less than the required level for females, especially in theatres, cinemas, and sports stadiums."
- Chapter 7: Telephone Call Centers: Tutorial, Review, and Research Prospects. By Gans, Koole, Mandelbaum in Manufacturing and Operations Management
Spring 2003, Vol.5, No.2: 79-141.
- 2005 July/August: "Collaboration Rules" by P. Evans and B. Wolf
- 2004 October: "The Triple-A Supply Chain" by H. L. Lee
- 2004 October: "Leading a Supply Chain Turnaround" by R. E. Slone
- 2004 March: "A Real-World Way to Manage Real Options" by T. Copeland and P. Tufano