OPERATIONS MANAGEMENT

OPRE 6260

Cases

Shouldice Hospital Case, Harvard 9-883-068

Michigan Manufacturing Corporation:   The Pontiac Plant, Harvard

Laurent Products, Berry, University of North Carolina

CRU Computer Rentals, Kellogg Case (Northwestern University), 1998, Sunil Chopra

Kristen Cookie Company (A1), Harvard 9-686-093 and (A2), Harvard 9-686-094

National Cranberry Cooperative, Harvard 9-675-014

Hewlett-Packard: DeskJet Printer Supply Chain (A), Stanford Case, 1993, Laura Kopczak and Hau L. Lee

Sof-Optics, Inc. (A), Harvard 9-681-052

Hank Kolb: Director of Quality Assurance, Harvard 681-083, 1981, F. Leonard

Excel Logistics Services, Kellogg Case (Northwestern University), 1995, Sunil Chopra

Toyota Motor  Manufactuirng, U.S.A., Inc., Harvard 1-693-019

Benetton (A), Harvard 9-685-014

Analog Devices: The Half Life System, Harvard 9-190-061

Reprints

"Time - The Next Source of Competitive Advantage," George Stalk, Jr., Harvard Business Review, July-August, 1988.

"Match Supply and Demand in Service Industries," W. Earl Sasser, Harvard Business Review, 1976.

"The Psychology of Waiting Lines," by D. Maister in Service Encounter, J.A. Czepiel, M.R. Solomon, and C.F. Supernaut (eds.)

"Incline of Quality," F. Leonard and W. Sasser, Harvard Business Review, September -October, 1982

"The Balanced Scorecard - Measures that Drive Performance," R. Kaplin and D. Norton, Harvard Business Review, January-February, 1992.